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Terms & Conditions

Terms and Conditions of All Arms PRI Ltd 


Welcome to All Arms PRI Ltd. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully. 


1. General 

These terms and conditions apply to all orders placed through the All Arms PRI Ltd website for all products and services provided by All Arms PRI Ltd. Our registered office is located at All Arms PRI, Garners Garden Centre, Cemetery Road, Newcastle under Lyme, Staffordshire, ST56SH. 


2. Product Fulfillment 

- Handmade Products: Due to the bespoke nature of our handmade products, fulfillment times can vary. We aim to complete and dispatch all orders within 28 days from the date of order confirmation. We appreciate your patience and understanding that each handmade item requires time to craft to our high standards. 

- Order Confirmation: You will receive an order confirmation email once your order has been successfully placed. This confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. All Arms PRI Ltd reserves the right, at any time after receipt of your order, to accept or decline your order for any reason. 

- Order Modifications: If you need to make any changes to your order, please contact us as soon as possible. We will make every effort to accommodate your request, but changes cannot be guaranteed once production has begun. 


3. Pricing and Payments

All prices are listed in GBP (£) and are inclusive of VAT, where applicable. Prices are subject to change without notice. Payment must be received in full before any goods are manufactured or dispatched. 


4. Shipping and Delivery

- Delivery Charges: These will be calculated and displayed at the checkout before you complete your order. 

- International Orders: International customers are responsible for all customs duties and import taxes that may apply upon arrival in the destination country. 


5. Returns and Refunds

- Returns Policy for Bespoke Items: Under UK consumer law, custom-made or personalised items are not covered by the standard returns policy. As such, All Arms PRI Ltd does not typically accept returns or offer refunds for bespoke products unless they are faulty. 

- Faulty Goods: If the goods are faulty or do not match the description, you may return them within 28 days for a full refund or replacement. 

- Refunds: Refunds will be processed using the original payment method within 14 days of us receiving the returned item(s). 


6. Intellectual Property 

All content published and made available on our site, including, but not limited to, images, text, graphics, logos, and documents, is the property of All Arms PRI Ltd and is protected by the United Kingdom and international copyright laws. 


7. Limitation of Liability 

All Arms PRI Ltd will not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, the material on this site or the performance of the products purchased through the site. 


8. Indemnification

You agree to indemnify, defend, and hold harmless All Arms PRI Ltd, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct). 


9. Governing Law 

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. 


10. Changes to These Terms

We reserve the right to modify these terms and conditions at any time, so please review them frequently. Changes and clarifications will take effect immediately upon their posting on the website. 


Customer Service 

If you have any questions or concerns about these terms and conditions, please contact us at or call us at 01782479355 for assistance. 

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